Terms of service

Definitions

  • Consumer contract - Consumer contracts are purchase contracts, work contracts, or other contracts, if the contracting parties are the consumer on the one hand and the supplier on the other.
  • Supplier / seller - A supplier is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling a contract. In the case of these TMS, it is an online store www.elkalounge.com
  • Spotřebitel (kupující) - je osoba, která při uzavírání a plnění smlouvy nejedná v rámci své obchodní nebo jiné Consumer (buyer) - is a person who does not act within the scope of his business or other entrepreneurial activity when concluding and fulfilling a contract.
  • Purchase contract - the condition for applying the order is to fill in all the required information about the buyer in the order form. An order placed via means of distance communication, in this case via the website www.elkalounge.com, is a proposal to conclude a purchase contract. The purchase contract is concluded upon delivery of the binding order confirmation by the supplier to the consumer. This order confirmation is the delivery of an e-mail containing the order confirmation. From this moment, mutual rights of obligation arise between the seller and the buyer.

Conflict with the purchase agreement

  • If the buyer received a product other than the one ordered (unintentional replacement when packaging the products), or received a defective product or otherwise does not meet the description, he will send it back to the seller unused, undamaged and in the original packaging together with the delivery note.
  • In the event that the item is not in accordance with the purchase contract upon receipt by the buyer, the buyer has the right to return the item free of charge and without undue delay to the condition corresponding to the purchase contract, either by replacing the item or repairing it; If such a procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the thing or caused the conflict with the purchase contract himself.
  • The online store www.elkalounge.com reserves the right to make typographical errors and inaccuracies on this website. However, this does not release the seller from the obligation to truthfully inform the buyer about the properties of the goods sold.
  • Business conditions and complaint procedure are valid from March 1, 2014